AI answering service for legal firms

Where it breaks

The call load usually hits before the team is ready

Catch more qualified intake calls. When attorneys are in meetings and staff are tied up, Dark Harbor answers, screens, routes, and logs the intake call before momentum is lost.

• Potential clients call when attorneys are in court, meetings, or consultations.
• Slow response gives anxious prospects time to call the next firm.
• Voicemails miss matter type, urgency, or conflict-check details.
• Urgent intake can sit too long when routing rules are unclear.

How it works

Dark Harbor handles the first call with rules you control

The system answers, screens, routes, and logs the call. Your team gets cleaner handoffs and less phone chaos.

1. Screen callers by practice area, urgency, and fit.
2. Collect contact details, matter summary, and opposing-party names when needed.
3. Route qualified leads to intake staff or the right attorney queue.
4. Log every intake with transcript and follow-up status.